Refunds Policy: Our goods is 'Freshness delivered to your Doorstep'. To achieve our goods, we guarantee the freshness of our seafood. At the time of delivery if the seafood delivered to you is not fresh, let our delivery staff know & return that particular item to our delivery staff & he/she will not charge you for that item. In the event where you've paid for your order online payment, our delivery staff will refund you the price of the returned item. Delivery Time: All our deliveries are carried out by our appointed third party logistic company. Delivery times are subject to change due to traffic, weather conditions & any other unforeseen circumstances. Please be patient as these conditions are out of the control of the appointed third party logistic company. KSH OCEAN FRESH E-STORE reserves the right to deliver only to the main entrance of the delivery address. We will not deliver to a different address than the address provided. Whilst we make every effort to deliver all Customer goods in the agreed time, we will not be liable if it fails to do so in part or in full due to circumstances beyond its control. Return Policy: The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. KSH OCEAN FRESH E-STORE will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund as STORE CREDIT within 10 days after the confirmation. Please return your purchase to the following address:- *```KSH OCEAN FRESH E-STORE```* 8-G-136T,KOMPLEKS PULAU MUTIARA, GAT LEBUH MACALLUM, 10300 GEORGETOWN PULAU PINANG. Please contact us at kshestore@gmail.com or https://kshestore.boutir.com if you have any questions or doubts.